Terms and Conditions
Last updated: 6 October 2026
These terms apply to all Black Limo Concept bookings and services, whether you book on the website, by phone or on WhatsApp. By sending a booking you confirm that you have read and accept them.
1. Who we are
BLACK LIMO CONCEPT SRL, tax ID (CUI) RO38740561, Trade Register no. J2018000264232, registered office at Drum Fermei nr. 23, Bl. 2, Et. P, Ap. 3, Popești-Leordeni, Ilfov County, Romania. Contact: +40 730 514 474 (phone and WhatsApp), contact@blta.ro, bookings: booking@blta.ro.
2. Our services
We provide passenger transport in Mercedes-Benz vehicles, with chauffeur only: transfers to and from Henri Coandă Airport (Otopeni), point-to-point rides in Bucharest and across Romania, cars with chauffeur by the hour, and private group transport with the Mercedes-Benz Sprinter VIP and the Setra coach. We do not run scheduled intercity services: every trip is arranged at booking, for the customer who booked it. Private jet and helicopter flights are arranged through partners, by quote request.
3. Booking and confirmation
- You can book through the calculator on the website, by phone or on WhatsApp. Group transport and private flights are booked by quote request.
- Bookings must be made at least 2 hours before the pick-up time.
- After sending an online booking you receive a “Booking Request Received” email. This is a request, not a final booking.
- A booking becomes final only after our written confirmation (“Booking Confirmed”), depending on vehicle availability. If we cannot carry out the trip, we let you know with a “Booking Unavailable” email and, where possible, suggest an alternative.
- Please check the details you send (addresses, date, time, number of passengers and bags, flight number). We rely on them to organise the trip.
4. Price
- The price shown in the calculator, in euros (payment is made in RON at the BNR rate on the day of payment), is the trip price for the route, vehicle and options chosen, and remains valid on confirmation.
- For group transport and private flights, the price is the one in our written quote.
- Changes requested after confirmation (a different route, extra stops, extra time) may change the price; whenever possible we tell you the new price in advance.
5. Payment and invoicing
Once your booking is confirmed, we send you a pro forma invoice by email or WhatsApp, to the email address or phone number given in the form. Payment is made in Romanian lei (RON), at the National Bank of Romania (BNR) exchange rate on the day of payment, by bank transfer only, to confirm your ride. After payment we issue the final invoice, which is also submitted to the Romanian e-invoicing system (RO e-Factura / SPV) as required by law. The invoice is issued in your name or, on request, to the company whose details you provide at booking.
6. Cancellation
- Cancellation is free of charge if you tell us at least 2 hours before the pick-up time.
- For cancellations less than 2 hours before pick-up, and for no-shows, the trip price is due.
- You can cancel by phone, WhatsApp or email, using the contact details above.
The right of withdrawal for distance contracts (Romanian Government Emergency Ordinance no. 34/2014) does not apply to passenger transport services; you can, however, cancel free of charge under the conditions above.
7. Waiting time and flight delays
- For airport pick-ups, if you give us your flight number, we monitor your arrival and adapt the pick-up time to any delay.
- For other trips, the chauffeur waits for you at the agreed time and address.
- Extra waiting time requested by the customer or caused by a passenger’s delay may be charged at the vehicle’s hourly rate, after we let you know.
8. Luggage
Luggage must fit within the capacity of the chosen vehicle. Please tell us at booking how many bags you have and about any bulky items. If your luggage exceeds the vehicle’s capacity, a larger vehicle may be needed, at a different price. Passengers are responsible for their personal belongings; we are not liable for items left in the vehicle, but we will help you get them back.
9. Passenger conduct
- Smoking is not allowed in any of our vehicles.
- Passengers wear seat belts and follow the chauffeur’s safety instructions.
- We do not carry illegal or dangerous goods.
- The chauffeur may refuse or end a trip if the safety of the chauffeur, the passengers or the vehicle is at risk. Damage to the vehicle caused by passengers (including special cleaning) is charged to them.
10. Liability
We are liable for performing our services in accordance with Romanian law. We are not liable for delays or for being unable to carry out a trip because of circumstances beyond our control (force majeure, unforeseeable events, extreme weather, road closures, unusual traffic, decisions of the authorities), or because of incorrect details provided at booking. Nothing in these terms limits your statutory rights as a consumer.
11. Complaints and dispute resolution
Send complaints to contact@blta.ro, with your booking reference and a description of the issue. We will reply as quickly as possible.
As a consumer, you may also contact the Romanian National Authority for Consumer Protection or use alternative dispute resolution – ANPC – SAL.
12. Personal data
We process personal data in accordance with our Privacy Policy.
13. Governing law
These terms are governed by Romanian law. Disputes that cannot be settled amicably fall under the jurisdiction of the competent Romanian courts.
14. Changes
We may update these terms. A booking is governed by the version in force on the date it was sent.